URGENT – InfinityOne Android App Update Required
Action required for all InfinityOne Android App users All InfinityOne Android users need to upgrade their InfinityOne mobile app to version 3.0 after 8:00 pm East North American time, Wednesday,…
InfinityOne Package Update Required
To enhance the overall InfinityOne mobile softphone performance and keep pace with changes to the softphone’s underlying open-source components, E-MetroTel will be introducing updated versions of both the iOS and…
VPN Security Update Required
E-MetroTel has now released a new software update for both UCX Release 6 and Release 7 systems that will replace the VPN certificate on the UCX without requiring the device…
Email Relay Using Gmail Account Fails Due to Bad Credentials
IssueUsers may report that their Voicemail to Email feature or other service(s) using email relay is no longer working on their UCX when they have configured GMAIL as their Remote SMTP service…
Updated E-MetroTel SSL Certificates require InfinityOne Restart
IssueSSL certificates are only valid for a one year annual period. E-MetroTel recently had to update the certificate used to generate the individual subdomains used by the emetrotel.com SSL certificate. While this…
Configure DGH gateways using Internet Explorer
IssueE-MetroTel has recently noted that most popular browsers do not allow access to the Web Based Configuration tool on the DGH gateways (BCM50 based hardware).ResolutionThe DGH can continue to be…
E-MetroTel not affected by Log4j Vulnerability
A new remote code execution vulnerability was recently reported in the Apache Log4j library (referenced as CVE-2021-44228 in the CVE database and being referred to as Log4Shell or LogJam). The Apache Log4j…
i5 Server Card – Attaching a loose battery
E-MetroTel has received feedback that the large yellow clad battery on the i5 Server card used on the Galaxy Expand can be accidentally dislodged from its mounting spot while handling…
InfinityOne Softphone – no voice path after Chrome 87 update
NOTE This issue has been resolved through UCX software changes. Please download and install the latest UCX updates as described in Software Update. Note that the update is service impacting (the Telephony…
Software update fails – Unable to access repositories
SymptomsWhen attempting to update the the UCX software the following message may appear in the Web-Based Configuration Utility when the system attempts to update.ResolutionSelecting source repositories in the Software Update page that…