VOIP Tool Kit
Windows Based ToolsServaUtility to provide Web (HTTP), File Transfer (FTP, TFTP), and Domain (DHCP, DNS, NTP, SYSLOG) severs for windows that doesn't require any install and minimal setup. Includes applications…
Useful SUDO commands
Control and management of the UCX Server is primarily provided via the UCX Administration. Almost all required administrative functions can be done via the Graphical User Interface (GUI).There are certain…
Useful File Locations
DirectoryDescription/Root directory of every UCX system./tftpbootUsed for provisioning phones. Please see the Manufacturer documentation of the Phone device for details on how to use a tftp server to provision a…
Useful CLI commands
Accessing the Command InterfaceLogin to UCX Administration using the admin account.Navigate to PBX - PBX Tools - Asterisk CLI.XSTIM ExtensionsIn the Command box, type "ucx show peers" and click Execute. The UCX will return a…
Voice quality issues
External devicesIf you have external devices (phones or trunks), make sure the Jitter Buffer option is Enabled. See XSTIM Settings and SIP Settings page for details.Voice quality issues with internal callsReview your LAN configurationIs your UCX and…
Unexpected call failures and registration problems
IntroductionIf you are experiencing problems where phones are not registering or incoming calls are failing, then the issue may be that SIP ALG is enabled in your router. The following…
Unable to view UCX Administration
If you are unable to access the UCX Administration GUI page, check the following:Ensure that that the UCX is connected to your LAN and that its IP address is compatible…
Unable to send Voicemail notification
If you are not receiving e-mail notification about voicemail messages, check the following:Ensure your UCX system is connected to the InternetEnsure that DNS settings are properly configured (at least one…
Unable to get Software Updates
If you are getting a failure when you are performing a Software Update, check the following:Ensure your UCX system is connected to the InternetEnsure that DNS settings are properly configured (at least…
UCX not processing calls
If your phone system is not processing calls, you should restart the Telephony Service by performing the following steps:Open UCX AdministrationFrom the System tab, select DashboardIn the Processes Status applet, click on the down…