Configure UCX for Emergency Dialing
Outbound RouteNavigate to the PBX - PBX Configuration - Outbound Routes page and add a new route:Route Name = EmergencyRoute CID = Enter the CID to be used for emergencies.…
Generate and Install Commercially Signed SSL Certificate
NOTE Note that this page does not apply if you have purchased an SSL Certificate directly from E-MetroTel. Once you have purchased an E-MetroTel SSL the installation of the certificate…
Setup Remote SMTP to work with Outlook 365
The Remote SMTP Delivery page allows you to enable email services using a remote SMTP server when port 25 is blocked.To configure the Remote SMTP server on your UCX system, perform the…
Restrict Dial Access using Custom Contexts
PrerequisitesOutbound routes are configured.IntroductionCustom Contexts allow dial plan access restrictions to be defined on a per extension or trunk basis. The flow chart below illustrates how custom context is applied.We…
Restore Backup File from a Different System
IMPORTANT Both the source and the destination UCX systems must be running exactly the same release of software. See UCX Administration - System - Updates page for details on how…
Optimize Trunk Settings
NOTE If you are having echo issues on a Galaxy Mini with FXO ports, please verify that Enable Echo Canceling is activated in the PSTN Cards - Settings Dahdi configuration,…
Install G729 and G723 Codecs
IntroductionG.729 and G.723 codecs are protocols for voice compression when communicating with other devices. To use the G.729 and G.723 codecs, you need the following:Your UCX system must be updated…
Enable User Initialization of Voicemail Box
IntroductionWhen configuring voice mailboxes, the administrator can either create a "ready to use" mailbox for users or alternatively enable user initialization of the mailbox in order to force the user to…
Deploy UCX in a Nurse Call Environment
IntroductionNurse call systems combine alarm alarm generating devices and associated infrastructure that monitors patient/resident well-being with an alarm management system that detects, responds, and tracks new and existing alarm conditions,…
Create a Self-signed SSL Certificate
IntroductionWhen you connect to the UCX Administration page, you may see the following privacy error:To prevent seeing this error, you can create and configure a trusted Self-Signed SSL Certificate for…