NOTE The ZapBarge feature is no longer supported on Release 7.0. USEFUL TIP On Release 7.0, a similar capability is available via the Call Monitoring (ChanSpy) feature. Feature DescriptionThe ZapBarge…

OverviewUsers can receive email notification of new messages left in their voice mailbox and the voice message can also be sent as an attachment to the user as well.This allows users…

Voicemail message indicator on XSTIM PhonesOn XSTIM Phones, you can configure a key to access the voicemail box directly and also provide message indication.Perform the following steps to configure a…

Feature DescriptionVoicemail Escalation initiates a call to a configured internal or external telephone number when a message is left in a voicemail mailbox in order to ensure that voicemail messages…

OverviewVoicemail can be enabled for each extension on the UCx system, including virtual extensions.This feature must first be enabled by the Administrator from the Extensions page, then each user can configure their own…

OverviewThe VmX Locater feature provides a "mini-IVR" for each voicemail that is enabled for an extension.This feature must first be enabled by the Administrator from the Extensions page, then each user can…

NOTE The User Portal is disabled by default on new UCX systems. Refer to UCX Administration - Advanced Settings for details on how to enable this feature. NOTE Access to…

Feature DescriptionUnified Messaging for M1/CS1000 users was developed so that existing M1/CS1000 users could easily add UCX as a voice mail system. It allows UCX to control the message waiting light on…

Feature DescriptionShared Call Appearances (SCA) can be configured for use on internal calls. This can be useful for internal calls to a support help desk for example, so that calls…

USEFUL TIP Traditional shared line appearances on keys system only work for analog trunks. The SCA feature on UCX works for all trunk types including IP trunks. You can even…