UCX Call Center Reporting
IMPORTANT This functionality is not supported on the Galaxy Mini hardware platform. Chapter 1 - IntroductionWhat is UCX Call Center Reporting?UCX Call Center Reporting is a monitoring and reporting system for…
UCX Call Center Administration
1. OverviewTo keep a Call Center running smoothly 24x7, there are several maintenance tasks needed for the Call Center system:Regular scheduled backupsStorage for call recordingsMaintenance of queues, agents and access to…
UCX Call Center Supervisors
1. OverviewCall Center supervisors are typically responsible for delivering high levels of customer service by ensuring the most effective and efficient use of call center agents and resources. They need to…
UCX Call Center Agents
1. OverviewThere are two types of agents that you can configure in a queue:Static Agents are extensions that are assumed to always be in the queue. Static agents do not need to…
UCX Call Center Operation
IMPORTANT This functionality is not supported on the Galaxy Mini hardware platform. 1. OverviewThere are several key elements to consider when setting up a Call Center operation:Distribution of agents to optimize…