Microsoft Lync
IMPORTANT This functionality is not supported on the Galaxy Mini hardware platform. Introduction By using Microsoft Lync on your desktop or your mobile device, initiating a call is a simple…
External Storage
Feature DescriptionThe UCX External Storage allows Call Recordings to be automatically transferred to an external storage device on regular basis. The External Storage application has the following attributes:Configuration is done through the UCX web…
External CDR Interface
IMPORTANT This functionality is not supported on the Galaxy Mini hardware platform. Feature DescriptionThe UCX External CDR Interface application was developed to give a simple method of allowing read only…
External Call Center Reports Interface
IMPORTANT This functionality is not supported on the Galaxy Mini hardware platform. Feature DescriptionThe UCX External Call Center Reports (CCR) interface was developed to give a simple method of allowing…
Enhanced Archive
IMPORTANT This functionality is not supported on the Galaxy Mini hardware platform. Feature DescriptionThe Enhanced Archive Server is designed specifically to work with UCX Servers. It is used to back…
UCX Call Center Reporting
IMPORTANT This functionality is not supported on the Galaxy Mini hardware platform. Chapter 1 - IntroductionWhat is UCX Call Center Reporting?UCX Call Center Reporting is a monitoring and reporting system for…
UCX Call Center Administration
1. OverviewTo keep a Call Center running smoothly 24x7, there are several maintenance tasks needed for the Call Center system:Regular scheduled backupsStorage for call recordingsMaintenance of queues, agents and access to…
UCX Call Center Supervisors
1. OverviewCall Center supervisors are typically responsible for delivering high levels of customer service by ensuring the most effective and efficient use of call center agents and resources. They need to…
UCX Call Center Agents
1. OverviewThere are two types of agents that you can configure in a queue:Static Agents are extensions that are assumed to always be in the queue. Static agents do not need to…
UCX Call Center Operation
IMPORTANT This functionality is not supported on the Galaxy Mini hardware platform. 1. Overview There are several key elements to consider when setting up a Call Center operation: Distribution of agents…