1. OverviewTo keep a Call Center running smoothly 24x7, there are several maintenance tasks needed for the Call Center system:Regular scheduled backupsStorage for call recordingsMaintenance of queues, agents and access to…
1. OverviewCall Center supervisors are typically responsible for delivering high levels of customer service by ensuring the most effective and efficient use of call center agents and resources. They need to…
1. OverviewThere are two types of agents that you can configure in a queue:Static Agents are extensions that are assumed to always be in the queue. Static agents do not need to…
IMPORTANT This functionality is not supported on the Galaxy Mini hardware platform. 1. OverviewThere are several key elements to consider when setting up a Call Center operation:Distribution of agents to optimize…
Accessing the UCX Notifier System To log in to the Notifier system perform the following steps: Enter the IP address of your UCX in the address field of your browser…
Accessing the UCX Notifier SystemTo log in to the Notifier system perform the following steps:Enter the IP address of your UCX in the address field of your browser using http. For…
IMPORTANT This functionality is not supported on the Galaxy Mini hardware platform. PrerequisitesUCX Notifier is an application that is installed on a standalone UCx450, UCx 1000 or in a Virtual Environment.UCX…
IMPORTANT This functionality is not supported on the Galaxy Mini hardware platform. IntroductionUCX Notifier is an optional UCX application that automates group notification to a large group of individuals. Speed…
LicenseThe UCX Hospitality application is a UCX licensed add-on that can be purchased from an authorized E-MetroTel reseller. Once you have purchsed the license with the required number of rooms…
NOTE This functionality is not supported on the Galaxy Mini hardware platform. NOTE If you plan to use E-MetroTel FXS 16-port Cards for analog phone connectivity in the Hospitality rooms,…