NOTE The Wallboard standalone application on Release 5.0 is no longer supported from Release 6.0 and up. For Wallboard application from Release 6.0 and up, please see InfinityOne Release 2…

OverviewThe UCX TAPI Service Provider is a "driver" that can be installed on a Microsoft Windows PC which enables the Microsoft TAPI to communicate with the UCX Server and initiate…

OverviewUCX currently provides two application programming interfaces (APIs): Asterisk Gateway Interface (AGI) and Asterisk Manager Interface (AMI).These interfaces serve different purposes:AGI provides an interface between the UCX dialplan and an external program…

IMPORTANT This functionality is not supported on the Galaxy Mini hardware platform. Feature DescriptionScheduled Announcements can be used to schedule calls that deliver pre-recorded messages, musical reminders or other audio…

IMPORTANT This functionality is not supported on the Galaxy Mini hardware platform. Introduction By using Microsoft Lync on your desktop or your mobile device, initiating a call is a simple…

Feature DescriptionThe UCX External Storage allows Call Recordings to be automatically transferred to an external storage device on regular basis. The External Storage application has the following attributes:Configuration is done through the UCX web…

IMPORTANT This functionality is not supported on the Galaxy Mini hardware platform. Feature DescriptionThe UCX External CDR Interface application was developed to give a simple method of allowing read only…

IMPORTANT This functionality is not supported on the Galaxy Mini hardware platform. Feature DescriptionThe UCX External Call Center Reports (CCR) interface was developed to give a simple method of allowing…

IMPORTANT This functionality is not supported on the Galaxy Mini hardware platform. Feature DescriptionThe Enhanced Archive Server is designed specifically to work with UCX Servers. It is used to back…