Configuring External Storage for NAS
NOTE 1. TCP port 111 is the portmapper. 2. TCP port 2049 is for NFS. 3. Buffalo NAS units do NOT support NFS. SynologyLogon to web console of SAN (Storage…
UCX and MS Teams
BackgroundAlthough E-MetroTel’s InfinityOne collaboration tool provides many of the same capabilities that Microsoft Teams (i.e. Teams) provides, many enterprise customers are deploying Teams because of its tight integration with their…
Infinity Dialer – Setup Guide for Administrators
Create API Manager AccountLogin to UCX Administration page.Navigate to PBX -> PBX Configuration -> Asterisk APIAdd Manager for Microsoft Teams, take note of the Manager name and Manager secret. Allow…
Infinity Dialer for Teams
OverviewInfinity Dialer for Teams allows UCX users to initiate and end outbound calls on their desk phone or Infinity softphone directly from their Microsoft Teams contact lists without leaving the…
UCX Direct Routing for Teams
OverviewMicrosoft has enabled a capability called Phone System Direct Routing that can enable value-added interconnection between Teams and the UCX, which can then manage all your PSTN related calls and…
Wallboard
NOTE The Wallboard standalone application on Release 5.0 is no longer supported from Release 6.0 and up. For Wallboard application from Release 6.0 and up, please see InfinityOne Release 2…
UCX TAPI
OverviewThe UCX TAPI Service Provider is a "driver" that can be installed on a Microsoft Windows PC which enables the Microsoft TAPI to communicate with the UCX Server and initiate…
UCX API’s
OverviewUCX currently provides two application programming interfaces (APIs): Asterisk Gateway Interface (AGI) and Asterisk Manager Interface (AMI).These interfaces serve different purposes:AGI provides an interface between the UCX dialplan and an external program…
Scheduled Announcement
IMPORTANT This functionality is not supported on the Galaxy Mini hardware platform. Feature DescriptionScheduled Announcements can be used to schedule calls that deliver pre-recorded messages, musical reminders or other audio…
Microsoft Lync
IMPORTANT This functionality is not supported on the Galaxy Mini hardware platform. Introduction By using Microsoft Lync on your desktop or your mobile device, initiating a call is a simple…