Reports – Extensions Overview
The Extensions Overview page provides a quick overview of all extensions configured on your UCX system. The page also allows certain features (such as Do Not Disturb or Call Forward)…
Reports – Missed Calls
The Missed Calls Report page allows you to generate a report of missed calls.To access the page: From the Reports tab, select Missed Calls Filter Click on the Show Filter button to display the report filter. The…
Reports – Summary
The Summary page allows you to generate a report with statistics for each extension.To access the page:From the Reports tab, select SummaryFilterClick on the Show Filter button to display the report filter.The following filters are…
Reports – Graphic Report
The Graphic Report will display graphical reports for extensions, trunks, and queues.To access the page, perform the following steps:From the Reports tab, select Graphic ReportSelect the Start and End datesSelect the report type from the drop-down list:Extension (Number) -…
Reports – Billing
The Billing page is used to setup and view cost based reports of calls made from the UCX system.To setup and run billing reports:From the Reports tab, select BillingBilling SetupThe Trunk Bill Configuration page allows…
Reports – Channel Usage
The Channels Usage page provides a graphical view of the number of simultaneous channels used for each channel type.To access the page:From the Reports tab, select Channels UsageGraphs for the following channel types are shown:Total…
Reports – CDR Report
The CDR Report page displays the Call Detail Record report. All CDR records are shown to members of the Administrator and Supervisor groups. For other users, only calls associated with their extension…