OverviewQueue Callback is a licensed feature (QCB) that gives callers waiting in a queue the option to receive a callback from an agent when their request reaches the top of…

OverviewDISA (Direct Inward System Access) is used to allow people from the outside world to call into your PBX and then be able to dial out of the PBX so…

OverviewA callback will hang up on the caller and then call them back, directing them to the selected destination. This is useful for reducing mobile phone charges as well as…

OverviewWake Up calls can be used to schedule a reminder or wake up call to any valid destination. To schedule a call, dial the feature code assigned or use the…

The VoiceMail Blasting page is used to create a group of voicemail users and assign them a number that can be dialed to leave a message for all voicemail users in…

Add a recordingTo add a system recording, perform the following steps:From the PBX tab, select PBX ConfigurationFrom the left side column, select System RecordingsFrom the list of actions on the right side, select Add Recording Make…

Scheduled Announcements is a licensed feature (product code SA) and requires a license from E-MetroTel.See Scheduled Announcement feature description page for details.

OverviewPIN Sets are used to manage lists of passwords (PINs) that can be used to access restricted features such as Outbound Routes. The PIN/password can also be added to the…

ConfigurationSystem-wide speed dial numbers are managed using the Phonebook page under UCX Administration. To access that page, perform the following steps:From the PBX tab, select PBX ConfigurationFrom the left side column, select PhonebookAdd New EntryTo…

OverviewThe Parking Lot or Call Park feature is used to put a call on hold in a shared space, then the call can be picked up later by any phone on…