Infinity 5000 Series – RMA Troubleshooting Steps
Collect Basic InformationWhat is the phone model? (5004 / 5006 / 5008 / 5010 dark faceplate / 5010 light faceplate / 5010W)What is the firmware version?What is the phone's MAC…
Infinity 5000 Series – Troubleshooting Steps
1.0 Identifying the ProblemIf the problem falls into one of the following categories, then follow the RMA Troubleshooting Steps.Unable to power upFreeze during bootupContinuous rebootNo network on INTERNET portNo network on…
Infinity 5000 Series (SIP) – FAQ
1. What is the current firmware version on the phone?The most recent firmware version available on the public repository is listed here: Infinity 5000 Series - Firmware DistributionThe current firmware version…
Infinity 5000 Series (XSTIM) – FAQ
1. What is the current firmware version on the phone?The most recent firmware version available on the public repository is listed here: Infinity 5000 Series - Firmware DistributionThe current firmware version…
Remote XSTIM phones – Router interop issues
BackgroundWhile standard VoIP technology allows user devices to be connected to telephony systems from anywhere where they have an internet connection. Most VoIP phones do this with SIP protocol, which…