Infinity 5000 Series – RMA Troubleshooting Steps
Collect Basic InformationWhat is the phone model? (5004 / 5006 / 5008 / 5010 dark faceplate / 5010 light faceplate / 5010W)What is the firmware version?What is the phone's MAC…
Infinity 5000 Series – Troubleshooting Steps
1.0 Identifying the ProblemIf the problem falls into one of the following categories, then follow the RMA Troubleshooting Steps.Unable to power upFreeze during bootupContinuous rebootNo network on INTERNET portNo network on…
Infinity 5000 Series (SIP) – FAQ
1. What is the current firmware version on the phone?The most recent firmware version available on the public repository is listed here: Infinity 5000 Series - Firmware DistributionThe current firmware version…
Infinity 5000 Series (XSTIM) – FAQ
1. What is the current firmware version on the phone?The most recent firmware version available on the public repository is listed here: Infinity 5000 Series - Firmware DistributionThe current firmware version…
Remote XSTIM phones – Router interop issues
BackgroundWhile standard VoIP technology allows user devices to be connected to telephony systems from anywhere where they have an internet connection. Most VoIP phones do this with SIP protocol, which…
Infinity 5000 Series (SIP) – Registration
This page describes the basic steps required to register the Infinity 5000 Series IP phone to the UCX server. Create Profile Login to the web interface and perform the following…
Infinity 5000 Series (XSTIM) – Registration
This page describes the basic steps required to register the XSTIM IP phone to the UCX server.1.0 UCX Administration1.1 Configure XSTIM Extension on the UCX ServerLogin to UCX Administration.Navigate to PBX - PBX…
Infinity 5046 (XSTIM) – discontinued
IntroductionThe Infinity 5046 expansion module for XSTIM phones has a 800 x 480 color graphic LCD screen. The module expands the functional capability of your VoIP phone to a whole…
Infinity 5006 (XSTIM) – discontinued
IntroductionThe Infinity 5006 XSTIM IP Phone has 6 programmable buttons and is optimized for knowledge workers and contact center agents. Programmable buttons can be configured with UCX features like BLF,…
Infinity 5010 (XSTIM) – discontinued
IntroductionThe Infinity 5010 XSTIM IP Phone supports up to 10 programmable line/key buttons and is optimized for executive use or major decision makers who need more programmable buttons. Programmable buttons…
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