Omnichannel – Manager Guide
Omnichannel - Log in When logging into Omnichannel for managers, their credentials will be the same as logging in to InfinityOne. Log in to Omnichannel. Users will be met with…
Omnichannel – Chats in Progress
Chats in Progress Once a Guest has been moved to the Chats in Progress for a particular agent, it is only seen as a chat in progess by that agent. If the…
Omnichannel – Queued Chats
Viewing Queued ChatsThe following explains the interactions and how-to for Agents and Queued chats.To interact with queued chats, agents must set their status to available. To do so, click the Availability icon…
Omnichannel – Agent Login
Omnichannel - Log in When Agents log in to the Omnichannel their credentials will be the same as their InfinityOne credentials. The following will show what the Agent will see…
Omnichannel – Agent Guide
LoginRefer to InfinityOne - Logging In and Omnichannel: Logging In.Agents will be prompted to log-in and when successful will be sent to the welcome page.Log in to Omnichannel.Agents will be presented with the Welcome screen.Chat…