Omnichannel – Meta app for Messenger
Create a Meta for Developers accountVisit Meta for Developers and create an account if you do not already have one.Login with your Meta for Developers account.Create a Meta appSelect Apps…
Omnichannel – Departments
Departments Settings To configure Departments settings Admin can access this tab through clicking on the Departments tab on the right side. Adding Departments To add a new department. Click on the +New button at the top…
Omnichannel – Agents
Agents SettingsTo configure Agents settings:Access this tab through clicking on the Agents tab on the left-side.Admin is presented with list of current agents.Adding AgentsTo add a new Agent:Click on the search bar underneath Username and look for the…
Omnichannel – Managers
Clicking on the Managers tab on the left side will display the list of any assigned managers with the option to add or remove Managers. Admin can access this tab through clicking…
Omnichannel – Livechat Installation
Livechat Installation Clicking on Livechat Installation displays the installation script that is to be pasted into the customer website. Clicking on the Copy button to copy the installation script. Paste the copied script into…
Omnichannel – Current Chats
The Omnichannel settings are used primarily by users with Administration privileges. The left-side menu Admin can also see other sub-options such as Managers (for manager settings), Agents (for agent settings), Departments (for editing department settings), and Livechat Installation (for the…
Omnichannel – WhatsApp Settings
Prerequisites To use Facebook as a feed into the InfinityOne Omnichannel, you must require: A WhatsApp Business account with access to the account settings WhatsApp configuration to connect to the…
Omnichannel – SMS Settings
PrerequisitesTo use SMS as a feed into the InfinityOne Omnichannel, you must acquire:One or more E-MetroTel SIP Trunks and associated DIDs assigned to the customer's UCX serial number.Login credendtials for…
Omnichannel – Facebook Settings
Prerequisites To use Facebook as a feed into the InfinityOne Omnichannel, you must acquire: A Facebook Business account with access to the account settings Facebook configuration to connect to the…
Omnichannel – Administration Settings
Omnichannel SettingsFrom the Welcome page, click on the Configuration Menu button (3 dots) on the top right-hand side of the page:Select Administration where you will land on the Info page:Select Omnichannel under Settings.The Omnichannel…