Departments Settings To configure Departments settings Admin can access this tab through clicking on the Departments tab on the right side. Adding Departments To add a new department. Click on the +New button at the top…
Agents SettingsTo configure Agents settings:Access this tab through clicking on the Agents tab on the left-side.Admin is presented with list of current agents.Adding AgentsTo add a new Agent:Click on the search bar underneath Username and look for the…
Clicking on the Managers tab on the left side will display the list of any assigned managers with the option to add or remove Managers. Admin can access this tab through clicking…
Livechat Installation Clicking on Livechat Installation displays the installation script that is to be pasted into the customer website. Clicking on the Copy button to copy the installation script. Paste the copied script into…
The Omnichannel settings are used primarily by users with Administration privileges. The left-side menu Admin can also see other sub-options such as Managers (for manager settings), Agents (for agent settings), Departments (for editing department settings), and Livechat Installation (for the…
Prerequisites To use Facebook as a feed into the InfinityOne Omnichannel, you must require: A WhatsApp Business account with access to the account settings WhatsApp configuration to connect to the…
PrerequisitesTo use SMS as a feed into the InfinityOne Omnichannel, you must acquire:One or more E-MetroTel SIP Trunks and associated DIDs assigned to the customer's UCX serial number.Login credendtials for…
Prerequisites To use Facebook as a feed into the InfinityOne Omnichannel, you must acquire: A Facebook Business account with access to the account settings Facebook configuration to connect to the…
Omnichannel SettingsFrom the Welcome page, click on the Configuration Menu button (3 dots) on the top right-hand side of the page:Select Administration where you will land on the Info page:Click on Omnichannel in the Settings subsection:The following top-level…