1. Installation and Configuration ChecklistMake sure you have followed all the steps listed under InfinityOne - Installation & Configuration Checklist.Below is a high level summary of the checklist:PrerequisitesInstall SSL Certificate or…

Known Issues identified in Release 3.0The following are issues that have been identified in Release 3.0:The url used for initial login on an iOS device must match the Site URL Host Name settings…

What is the URL to access InfinityOne from a browser?Beginning in Release 2 with Mobile device support, you must use https://<hostname>:21326. If you have decided to use a different public…

Accessing the InfinityOne interface from a Chrome browser is simple, and is supported on Mac, PC, and Linux platforms. WARNING Both the Web Browser and Mobile client interfaces operate in…

OverviewInfinityOne can be accessed in a multitude of ways, from web browsers and from mobile device apps. This section describes how to access the different user interfaces, and the the…

Enabling Wiki Pages The Wiki Pages (Pages) feature allows users to create and share static pages. Pages are created in the Markdown language. Pages behave similar to channels in that they can…

1. Feature DescriptionThe InfinityOne Wallboard application provides a real-time summary of the call center operation. This application is mainly implemented to display key call center queue and agent statistics for…

InfinityOne Video Conference feature provides a video connection between multiple parties and supports screen sharing for instant real-time collaboration. Video Conference is a licensed feature. The feature comes with a…

1. Feature Description The InfinityOne Queue Reports application is an extension of the UCX Call Center Reporting application. It publishes on-going reports on the call center operation, filtered by queue(s),…

NOTE The default Permissions settings for the roles are included at the bottom of this page You can create new roles or change permissions to the various roles under Administration…