InfinityOne 6.0 – Wallboard Queue
Subscribe to QueueTo view a Queue, you have to first subscribe to it.At the top of the navigation panel, click the Directory icon .On the Directory page, select WALLBOARD QUEUES.A list of all the…
InfinityOne 6.0 – Queue Report
Available ReportsAgentAvailabilityAgentDispositionAgentDurationAnsweredCallsByAgentAnsweredCallsByQueueAnsweredCallsDetailAnsweredDisconnectionCauseAnsweredServiceLevelDistributionByQueueDistributionPerDayDistributionPerDayOfWeekDistributionPerHourDisributionPerMonthDistributionPerWeekTransfersUnansweredAbandonRateUnansweredCallsByQueueUnansweredCallsDetailUnansweredDisconnectionCauseSubscribe to ReportTo view a report, you have to first subscribe to it.At the top of the navigation panel, click the Directory icon .On the Directory page, select QUEUE REPORTS.A list…
InfinityOne 6.0 – Wiki Page
Subscribe to PageTo view a Page, you have to first subscribe to it.At the top of the navigation panel, click the Directory icon .On the Directory page, select WIKI PAGES.A list of all the…
InfinityOne 6.0 – Subscription
IntroductionApplications in InfinityOne are organized into different tabs located on the left side green panel.Some of the applications are subscription-based where you have to subscribe to the specific room for…
InfinityOne 6.0 – Quick Start Guide
Introduction InfinityOne is E-MetroTel’s client communications portal, providing team based messaging, softphone, file sharing, team collaboration, and call center features. It is provided as a licensed component of the UCX…
InfinityOne – Account Basics
Set your AvatarThe default avatar is a colored box with the first two letters of your username. You can change it to your own personal avatar to add a personalized…
InfinityOne 6.0 – Profile
To access your profile, go to the top right of the page and click on the box where your Avatar is displayed. From the drop-down box, click on My Account. Select…
InfinityOne 6.0 – Video Conference
1. OverviewAs part of a complete Unified Communications and Collaboration offering, InfinityOne supports an integrated video conferencing and screen sharing capability. If your InfinityOne system administrator has enabled it, you…
InfinityOne 6.0 – Slash Commands
USEFUL TIP Slash ( /) commands are only available on the Browser interface only. Some of the functions are accessed by typing slash / followed by the command in the message text…
InfinityOne 6.0 – Chat
OverviewThere are 3 places in InfinityOne where you can chat with other users.ChatIn the Chat tab, messages are private one-to-one conversations between two users. Only the two parties involved can…