Subscribe to QueueTo view a Queue, you have to first subscribe to it.At the top of the navigation panel, click the Directory icon  .On the Directory page, select WALLBOARD QUEUES.A list of all the…

Available ReportsAgentAvailabilityAgentDispositionAgentDurationAnsweredCallsByAgentAnsweredCallsByQueueAnsweredCallsDetailAnsweredDisconnectionCauseAnsweredServiceLevelDistributionByQueueDistributionPerDayDistributionPerDayOfWeekDistributionPerHourDisributionPerMonthDistributionPerWeekTransfersUnansweredAbandonRateUnansweredCallsByQueueUnansweredCallsDetailUnansweredDisconnectionCauseSubscribe to ReportTo view a report, you have to first subscribe to it.At the top of the navigation panel, click the Directory icon  .On the Directory page, select QUEUE REPORTS.A list…

Subscribe to PageTo view a Page, you have to first subscribe to it.At the top of the navigation panel, click the Directory icon  .On the Directory page, select WIKI PAGES.A list of all the…

IntroductionApplications in InfinityOne are organized into different tabs located on the left side green panel.Some of the applications are subscription-based where you have to subscribe to the specific room for…

IntroductionInfinityOne is E-MetroTel’s client communications portal, providing team based messaging, softphone, file sharing, team collaboration, and call center features. It is provided as a licensed component of the UCX Server…

To access your profile, go to the top right of the page and click on the box where your Avatar is displayed. From the drop-down box, click on My Account. Select…

1. OverviewAs part of a complete Unified Communications and Collaboration offering, InfinityOne supports an integrated video conferencing and screen sharing capability. If your InfinityOne system administrator has enabled it, you…

USEFUL TIP Slash ( /) commands are only available on the Browser interface only. Some of the functions are accessed by typing slash / followed by the command in the message text…